Printer+Troubleshooting

> //Scan and email tloht logs and action taken.// > //If type of logged files = docs, delete Normal.dot, configure Word to start in Safe Mode, Repair MS Office 2003. See [|here] and [|here].// > //Followup on docs--confirm paper source in Page Setup is "Default (Auto Select)" not "Manual," etc.// > //From "Start," select "Run" and type "cmd". When the command prompt opens, type "ping" followed by a space and the IP address of the printer. If it successfully sends and receives data, the printer is networked properly.// > If not, move printer to another wall port; swap out printer's power and network cables, check that JetDirect is functioning (print Configuration page). If JetDirect configuration does not print, call in ticket to TSS: bad JetDirect card.
 * Note:** Start at the bottom and work your way up!
 * 1) Call in a ticket to TSS - formatter board?
 * 1) upgrade DIMM if less than 40MB free.
 * 2) Check printer's firmware--update if needed.
 * 3) Check printer's internal configuration--first, reset to factory settings. Check sleep/wait time, turn off AppleTalk, etc.
 * 4) Check IP reservation with the Department of Networking - email brutherfoord the model, MAC, and IP for confirmation
 * 5) Check for driver installation errors--clean install the most up-to-date PS driver from support.hp.com
 * 1) If printer is installed via RIP, check Altiris install.vbs script (typos). Email tloht if incorrect.
 * 2) Post a log for users to track failed printer jobs--include user, date, time, what they were printing, # of pages
 * 1) Confirm that users are printing via ethernet cable (//especially important for Adobe and other large files)//.
 * 2) Check that the printer is alive and discoverable on the network.