Edline.SuperUser.HowTo.StudentAccessHelp


 * 1) ** Login ** to Edline.
 * 2) From “**Command Center**” in the left, select “**Manage Users**” (//if all you see is “View Users,” you may not be able to help the student beyond step #4—email the Tech Liaison the issue and the student's name)//.
 * 3) ** Search ** for the student’s account (//there are search boxes at the bottom of the webpage)//.
 * 4) If the student has setup an account and can’t remember his/her screen name, the “**Screen** **name**” should be visible to you (3rd column). //See if telling the student his/her screen name jogs their memory. If they remember their password, double-check he/she can log in successfully.//
 * 5) If the student can’t remember his/her password or has not setup an account, click on the “**Edit**” button. //If you don't see an "Edit" button, email the Tech Liaison the student's name and a description of the problem.//
 * If the __account is not setup__, the student’s **12-digit Activation Code** will be visible, and there will be a button which you may click to “**Print the Code**” for the student.
 * Log out of Edline and let the student login and setup his/her Edline account. I usually suggest students write their username and password (//which can certainly be the same as the student’s Baltimore County computer login username and password//) on a sticky note and affix it to the back of their driver’s license [somewhere it’s relatively unlikely to fall off, and moderately secure].
 * If the __account is setup__, you’ll be able to **type a new password**, and click the “**Update**” button. //I generally use the generic password “kenwood,” but it honestly doesn’t matter because the next time the student logs in, he/she will be prompted by Edline to change the password.//
 * Let the student login with his/her username and the generic password. Once the student resets it, the student should write the new password down somewhere he/she won’t misplace it.
 * Tell the student to logout and log back in a second time to double-check that they typed the password properly.